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Terms & Conditions

Delivery

We will deliver your paint FREE of charge directly to your doorstep. Each one of our lust-worthy colours are made to order buy our by specialist team in our West Yorkshire factory and delivered by our preferred courier. Order before 13:30 Monday to Thursday and we will do our very best to deliver the following day (Mainland UK only).

Deliveries are made by courier within their standard operating hours 8:00 to 18:00. No deliveries are made on weekends or bank holidays.

Please note that our factory and offices are closed on bank holidays and between Christmas and New Year, no deliveries will be made during this period.

There is no standard delivery facility operating outside Mainland UK, however if you have a specific request for a destination elsewhere please contact us by email stating the details of your order and delivery location. We will respond with a quotation if the delivery is possible.

Returns Policy

Private customers in the United Kingdom have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations).

Our Returns Policy forms part of our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

You have the right to return or exchange your item with us; provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received your order. You can email us at [email protected]

Alternatively, you can write to us at:

Polyseam Ltd.
15 St Andrews Road
Huddersfield
West Yorkshire
HD1 6SB

Upon receipt of your notice for an order return or exchange, a member of our Customer Service team will get in contact to confirm the return and refund amount/item exchange.

Please insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure and tracked shipper and that you retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment, unless the item is incorrect or faulty. Failure to do so will result in return shipment costs being deducted prior to any fund being issued.

All items must be returned sealed and in their original condition.

Refunds will be issued less a 15% handling charge unless the items are incorrect or faulty and excluding shipping costs, within 30 days of receiving your notice of contract cancellation.

Environmental Policy 

Painthouse paints are mixed and tinted by Polyseam Limited, a manufacturer located in Huddersfield, West Yorkshire, England. Polyseam’s products are manufactured and packed under its own brands and customers’ own brands. The company provides a complete manufacturing service to UK and overseas companies and a close partnership with suppliers to ensure a dedication to quality and service.

Polyseam Ltd accepts responsibility for the impact its operations have on both the local and global environment and is committed to reducing any harmful effects. 

Polyseam will 

Continually improve its environmental performance. 
Foster the commitment of all management and staff to improving the environmental performance of business. 
Ensure compliance with legal and other requirements. 
Strive to adopt the highest available environmental standards in all countries of operation. 
Aim to minimise the use of all materials, supplies, energy and transport. Wherever possible Polyseam will use renewable or recyclable materials and components. 
Aim to prevent pollution produced in all parts of the business and strive for ‘pollution-free’ processes. 
Measure its impact on the environment and set targets for ongoing improvement. 
Expect similar environmental standards from all third parties involved with our business - suppliers, vendors, contractors. 
Assist customers to use Polyseam products and services in an environmentally responsible manner. 
Liaise regularly with the local community. 
Include environmental considerations in investment decisions. 
Assist in developing economically viable solutions to environmental problems in the industry. 

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