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Frequently Asked Questions

Choosing the best paint
  • What is the best ceiling paint?

    Our non-toxic, water based paint works on walls, ceilings, and wood. It goes on smoothly and is touch dry in 30 minutes at a room temperature of 20 degrees C.

  • What is the best paint for furniture?

    Painthouse paint works on walls, ceilings, and wood. It goes on smoothly and is touch dry in 30 minutes at a room temperature of 20 degrees C.

  • Where can I get colour Inspiration?

    You can find inspiration and guides to choosing paint colours in our Colour Inspo section where you can also upload any photo that you find inspiring – it might be of an outfit, nature, graffiti, or a scene from your travels – to find out which of our paint colours are the closest match.

    How do I choose the right colour?

  • You can find inspiration and guides to choosing paint colours in our Colour Inspo section. Our Colour Combos show which colours work well together.

Ordering paint online
  • How much Paint do I need to buy?

    Our Paint Calculator within each colour in the Shop is a brilliant tool to help you work out how much paint you need.

Preparing to paint
  • What tools do I need?

    Masking tape will create a clean edge and protect anything you don't want to paint.

    Dust sheets will cover and protect your carpets and furniture.

    Rollers will paint large areas quicker than a brush and create an even finish.

    Paint brushes of varying sizes help navigate tricky corners, edging and cornices.

    Roller extensions are useful to paint high walls or stairwells.

    Radiator rollers are really helpful to paint down the back of radiators.

  • Which type of roller should I use?

    Use a short pile roller to paint interior walls to get a smooth finish.

    Use a long pile roller to paint rough surfaces such as a brick fireplace.

    You can use a mini foam roller as well as brushes to paint doors, woodwork or furniture.

  • What kind of paintbrush should I use?

    Large brushes are useful for painting furniture, doors and areas where a roller won't fit.

    Small brushes or edging brushes are useful for painting corners, edges and cornices.

    Synthetic bristle brushes work really well with our water based paint as the bristles don't expand when they get wet.

  • How should I prepare a room before painting?

    Make sure your surface is clean and dry – no grease, dirt or dust. Get rid of any old flaky paint and then lightly sand. Mask any woodwork you don't want to paint and protect your carpets and furniture from paint splatter and spills by covering them with dust sheets or carpet protector.

Using Painthouse paint
  • Where do I start painting?

    Paint a room from top to bottom. Ceiling first, then walls, skirting, doors and window sills.

  • How many coats should I paint?

    We recommend a minimum of two coats of paint. Painthouse paint has excellent coverage. Using a primer on woodwork will also help you get better coverage in less coats.

    What is the best paint for walls?

    Our non-toxic, water based paint works on walls, ceilings, and wood. It goes on smoothly and is touch dry in 30 minutes at a room temperature of 20 degrees C.

  • How do you paint behind pipes and radiators?

    First cover pipes and the edges of radiators with masking tape. Then use an angled, long reach paintbrush or narrow radiator roller to paint behind tricky pipes and radiators.

  • How do I clean my paint brushes and rollers?

    Lucky for you our toxin free, water based paint is an easy-clean kind of paint. Just wash your brushes and rollers in tap water. Nice and simple.

  • How long after painting can my child go back to sleep in their bedroom?

    Painthouse paint is a toxin free, child and pet safe paint. It's also touch dry in 30 minutes at a temperature of 20 degrees C. Your child can go back to sleep in their room as soon as it's dry.

  • How long will the paint keep?

    Painthouse paint will keep for 6 months.

  • What do I do with left over paint?

    Don't waste paint. DONATE or RECYCLE: Did you know left over paint could be taken to a Community RePaint collection point? Make a difference to someone else at communityrepaint.org.uk

    Please don't pour paint into drains or watercourses. Help to look after our earth and check your local, regional, national or international regulations to find the best way to do it.

    Or re-use me.

Deliveries & Returns
  • Delivery

    We will deliver your paint FREE of charge directly to your doorstep.

    Each one of our lust-worthy colours are made to order by our dedicated team of specialists in our West Yorkshire factory and delivered by our preferred courier. Order before 13:30 Monday to Thursday and we will do our very best to deliver the following day (Mainland UK only).

    Deliveries are made by courier within their standard operating hours 8:00 to 18:00. No deliveries are made on weekends or bank holidays.

    Please note that our factory and offices are closed on bank holidays and between Christmas and New Year, no deliveries will be made during this period.

    There is no standard delivery facility operating outside Mainland UK, however if you have a specific request for a destination elsewhere please contact us by email stating the details of your order and delivery location. We will respond with a quotation if the delivery is possible.

  • Cancellation Policy

    You may cancel your order provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods), paint cans have not been opened, and any seals on the Products remain unbroken. You cannot cancel your order in respect of Products that have been tinted or made to order.

    Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the Product to us at your cost within 14 days of the cancellation of your order. You can arrange for the product to be collected by us or our nominated carrier, or return the product to our factory outlet, with proof of purchase.

  • Faulty or Damaged Products

    If any Product you purchase is damaged or faulty upon receipt, or if a fault becomes apparent within 24 hours of your receipt of the Products (providing such fault is not a result of your negligence, or if a Product has been mis-described, we may offer a replacement product or refund as appropriate, in accordance with your legal rights.

  • Returns Policy

    Consumers in the United Kingdom have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 (the Regulations).

    Our Returns Policy forms part of our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.

    You have the right to return or exchange your item with us; provided you give us written notice any time after your order has been placed, up until 7 working days from the day after you received you order. You can email us at [email protected] or call +44 (0) 20 7947 4127

    Alternatively, you can write to us at:

    Polyseam Ltd. 15 St Andrews Road Huddersfield West Yorkshire HD1 6SB

Product safety and technical information
  • Is Painthouse paint safe for my baby?

    Painthouse paint is a toxin free, child and pet safe paint. It's also touch dry in 30 minutes at a temperature of 20 degrees C. Your child can go back to sleep in their room after decorating as soon as it's dry.

  • What about allergens?

    All Painthouse paints including Fire Retardant paints are non-hazardous IAC Gold awarded. However they do contain 1,2-Benzisothiazolin-3-one and may produce an allergic reaction.

  • What does VOC mean?

    VOC stands for Volatile Organic Compound. We know that chemical toxins in paints are huge contributors to air pollution. Our water based, toxin free paint has a rating of Zero VOC - AC Gold award - which means not only is it kinder to the environment but it's kinder to you, your family and your nose.

  • Downloadable documentation

    Safety data sheet
    VOC Test Report
    IAC Gold Test Report

Paint Calculator

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  • Toxin Free
  • Smell Free
  • Child & Pet Safe
  • Quick Dry