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Painthouse Delivery

Wrapping up over 25 years of intelligent chemistry and trade secrets from our parent company, Polyseam, in our West Yorkshire factory. Each and every Painthouse colour is mixed-to-order specifically for you by our expert chemists, who create a bespoke blend for each order. Truly, a one-of-a-kind service!

We recommend ordering either a painted Painthouse Pal sample, or an unpainted tester pack and/or tester tubes to see the true colour of our paint to ensure your perfect colour match.

 

Product Delivery Options Details Cost
Colour Card/Brochure Pack* Standard Delivery Royal Mail FREE
Painthouse Pal (Individual) Standard Delivery Royal Mail £4.50
100ml Tester Tube Standard Delivery Royal Mail £4.50
3 x Unpainted Pals & 3 x 100ml Testers Pack* Standard Delivery Royal Mail/Courier FREE
750ml Paint Tin Standard Delivery Courier £4.50
2.5 Ltr Paint Tin Standard Delivery Courier £4.50

Standard delivery

Orders usually dispatched on the same day, or the next day (depending on time of day order is placed). Standard delivery is approx. 1-3 days either via 1st Class Royal Mail or via Courier Service. Deliveries by courier are made within standard operating hours 8.00 to 18:00. No deliveries are made on weekend or bank holidays.

Due to the impact of COVID-19, please be advised delivery times may be slightly longer than usual as the postal and courier services are in higher demand.

Express delivery

Available on request, please email our Customer Services team at [email protected] for a quotation.

Free delivery

Enjoy free standard delivery on our inspirational Colour Card and with our Tester packs*. Plus, free standard delivery to the mainland UK on paint orders over £100.

Due to the impact of COVID-19, please be advised delivery times may be slightly longer than usual as the postal and courier services are in higher demand.

Please note, our factory and offices are closed on bank holidays and between Christmas and New Year, no deliveries will be made during this period. Orders placed during a bank holiday will be mixed on the next working day.

There is no standard delivery facility operating outside Mainland UK, however if you have a specific request for a destination elsewhere please contact us by email stating the details of your order and delivery location. We will respond with a quotation and let you know if the delivery is possible.

Mixed Paint Returns

Paints purchased through painthouse.co.uk are mixed to order and made specifically for you, therefore Polyseam Ltd. cannot cancel orders or amend once mixed, accept returns or provide refunds on these products in the absence of defects. For this reason, we advise you carefully check your order for accuracy before confirming your purchase. Be sure to select the right size, colour and options that best meet your needs. This does not affect your statutory rights.

If you receive a paint delivery from us which is not the colour you ordered, you can return your paint unopened and in its original condition within 14 days of receipt. You must get in contact with us via telephone on 01484 421036 or email [email protected] before returning item(s). Alternatively, you can write to us at:

Polyseam Ltd.
15 St Andrews Road
Huddersfield
West Yorkshire
HD1 6SB

All items must be returned sealed and in their original condition. Please insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure and tracked shipper and that you retain proof of sending, in case of a dispute.

Damaged Goods

We take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, in the first instance, please sign and make a record on the delivery note to say so. Then please call our Customer Services Team on 01484 421036 or email [email protected] within 3 working days for replacement goods to be re-sent free of charge. Proof of damage is required before we are able to replace your items. No such claims will be accepted after the 3 working days has lapsed.

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  • Near Zero VOC
  • Smell Free
  • Child & Pet Friendly
  • Quick Dry